Quietharbor ("we", "us", "our") is a document organisation and process navigation service based in Nakhon Ratchasima, Thailand. This policy explains what personal data we collect when you use our website or contact us, how we use it, and your rights regarding that data. We do not sell personal data or share it with third parties for marketing.
Contents
1. What information we collect
We collect information only when you actively provide it to us. This includes:
- Contact enquiries: your name, email address, and any details you include in a message sent through our website form or by email.
- Phone enquiries: if you call us, we may note your name and the nature of your enquiry for follow-up purposes.
- Session bookings: name and contact details provided when arranging an appointment.
- Website usage data: anonymised technical data such as browser type, pages visited, and approximate location (country/region level), collected via standard analytics tools.
We do not collect sensitive personal information such as identification numbers, financial account details, or health-related data through this website.
2. How we use your information
Information you provide is used to:
- Respond to your enquiries and arrange appointments.
- Send confirmations or follow-up notes related to a session you have booked.
- Improve the quality and clarity of our services based on feedback.
- Meet any obligations required by Thai law.
We do not use your contact details to send unsolicited promotional messages. If you receive a follow-up from us, it will be directly related to a request you made.
5. How long we keep your data
We retain personal data only for as long as is reasonably necessary for the purpose it was collected. Enquiry records are typically kept for up to 12 months. Where a service engagement has taken place, records may be retained for up to three years for administrative purposes, after which they are securely deleted.
You may request deletion of your data at any time. See Your rights below.
6. Your rights
Under Thailand's Personal Data Protection Act (PDPA) and general data protection principles, you have the right to:
- Access the personal information we hold about you.
- Ask us to correct any inaccurate information.
- Request deletion of your personal data.
- Withdraw consent to data processing at any time.
- Object to how we are using your data.
To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable period and no later than 30 days.
7. Data security
We take reasonable steps to protect personal information from unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for data in transit. Access to customer records is restricted to staff who need it to deliver our services.
No method of transmission over the internet is entirely without risk, so we cannot offer an absolute assurance of security, but we do maintain practical safeguards and review them regularly.
8. Third-party services
Our website may contain links to or embed services from third parties (such as Google Maps). These services operate under their own privacy policies, which we encourage you to read. We are not responsible for the data practices of external sites or services.
9. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The date at the top of this page indicates when the policy was last revised. Continued use of our website after any update constitutes acceptance of the revised policy.
10. How to reach us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
- 64 Mittraphap Road, Nai Muang, Nakhon Ratchasima 30000, Thailand
- +66 44 273 519
- [email protected]